READ THIS BEFORE PURCHASING
DISCLAIMER: (READ THIS BEFORE PURCHASING) Please note accessory colors and vase designs may vary from the pictures. If you want an item exactly as pictured, please add a note when you checkout indicating so!
KHALIL MAAMOON hookahs and accessories
Dear Khalil Maamoon™ customer: Before making your purchase on one of these beautiful hand crafted Egyptian hookahs from the one of the most renowned hookah makers in the world, we would like to point out a few things in order to set your expectations and educate you on what an authentic Khalil Maamoon™ hookah consists of.
Khalil Maamoon™ stems are some of the most beautiful, most durable, most authentic hookah stems being made in Egypt to date. The master artisans who make them pay close attention all the details in order to provide the consumer with a good product that smokes great, is easy to maintain and lasts a lifetime. These hookahs are not machine made. They are hand-made by professionals who bend, shape, and hand tap, design the metal work out of flat sheets of steel using hand tools just like a traditional shoemaker makes shoes. As a result, a perfectly finished stem is non-existent. In other words, it is normal to see weld marks, minor scuffs and scratches on the stem or other marks which may occur from bending the metal such as on the top of the hose port.
PLEASE NOTE! THIS HOOKAH AND ITS ACCESSORIES ARE HAND PAINTED WITHOUT A CLEAR COAT AND MAY HAVE SOME PAINT CHIPS. If you are looking for a hookah with a perfect machine crafted finish, the Khalil Maamoon™ hookahs are not for you. We recommend a Chinese made one from our Modern collection or an MYA hookah, which is of high quality but also made in China.
Paint: All Khalil Maamoon™ Hookahs are hand painted. These hookahs are painted by different artists. In this case all KM Hookahs have unique designs.
Interior Finish of Stem: Since these hookahs are made in Egypt where dust and sand surrounds the factories, it is normal for the interior of the stem to accumulate some dirt in the manufacturing process. We advise rinsing the interior of your hookah before use and giving it a few scrubs with the provided brush in order to get rid of any grime, dust or sand which may have settled on the interior of the stem.
Glass Vases: Glass vases found on the Khalil Maamoon™ hookahs are hand-painted, therefore designs will always vary from one vase to another. It is also normal to find small inconsistencies in the applied design since they are not applied through silkscreen or heat transfer methods. All glass is painted by hand with a brush. Like a true piece of art, no two vases will be identical in design. It is also a misconception that Khalil Maamoon™ makes the glass vases themselves. That is not true! Khalil Maamoon™ specializes in the metal work only. The glass is made by one of the handful of glass manufacturers in Egypt for Khalil Maamoon™. Sometimes you will find a Khalil Maamoon™ stamp on the glass but that does not necessarily mean that the glass without the stamp is of inferior quality. There is no such thing as real or fake Khalil Maamoon™ glass. There are simply different qualities of glass.
Clay Bowls: The clay bowls provided with the Khalil Maamoon™ and other hookahs are of a large size, serve their function extremely well and have stood the test of time since they have been made the same way for at least over 50 years. Due to the density of the clay they allow for good heat transfer, which is perfect for heating your shisha. They are hand molded and shaped just like a traditional clay pot would be. Though these bowls are some of the best looking bowls coming out of Egypt, you will sometimes find small imperfections in them due to their hand-made nature. They are subject to crack or chip, but they still work perfectly. Note that these bowls will not look like the modern bowls, which are being machine-manufactured in China nowadays.
Hoses: Khalil Maamoon™ hose are some of the best hoses around. They provide great pull and are aesthetically beautiful. Traditional Khalil Maamoon™ hoses are made of cowhide and are hand woven and glued. Due to the nature of the leather, slight changes in color may be apparent. You may also notice some excess glue where different parts of the hose are glued together. This is absolutely normal and does not affect the smoke in any way. The handle varies in size depends on the shisha, it may come shiny or matte, and it may come with acrylic or wood tip.
Fitting: Our Khalil Maamoon™ hookahs do not come fitted. We fit them ourselves since the fitting is never consistent straight from the factory. Our staff works hard to ensure a proper fit for your Khalil Maamoon™ hookah. Since the glass is made by hand, it is almost impossible to have a consistent fit from one glass to another. It is our job to fit your hookah with the correct grommet for that glass. However, if you switch the glass or purchase a separate glass, we cannot guarantee that it will have the same fit. A new grommet may be required if the glass is changed.
Authenticity: You know a Khalil Maamoon™ hookah is authentic as soon as you pick it up. However it is not as easy when making a purchase online. There are however a few things to look for when making your purchase. Khalil Maamoon™ almost always stamps their name on the top of the stem (where the tray sits) and on the tray. There are certain styles which also have the Khalil Maamoon™ stamp on the hose port (usually found on the full cast hookahs such as the Kafae models). The hose also has a Khalil Maamoon™ label attached to it and in some cases the Khalil Maamoon™ name is also printed on the hose itself either on the handle or the main part of the hose.
A common misconception is that the spelling of the English translation of Khalil Maamoon™ is a way to tell its authenticity. That is not true, since there have been various translations of the name, some of which include Khalil Maamoon™, Khalil Mamoun and Khalil Mamon. There is a simple explanation for this: the arabic name can be spelled in a variety of ways in English, as the languages use a different alphabet.
Our MOB and SMOKAH Hookahs
Scratches and dents are inevitable. If your MOB or SMOKAH has minor dents or scratches, they will deemed acceptable as long as they don't ruin the look of the hookah and they are not detected from a distance (up to 10 feet). Trays and stems are painted and paint can scratch during transit/transport. We will only replace damaged parts, not scratched or dented part. If the damage renders the hookah unusable, we will replace the whole unit.
Our Electrical Products
Electrical products can fail due to many reasons, some related to item failure itself and some related to use and to electric outlet. These products are outside our quality control, we try to provide the best available in market. We are not responsible for any electric products failure. However we will replace a failed product after 1 month of purchase providing the buyer cover shipping cost.