Frequently Asked Questions (FAQ)
General Questions
Q: What is hookah/shisha?
A: Hookah (also known as shisha, waterpipe, or narghile) is a device used to smoke specially prepared tobacco that comes in various flavors. The smoke passes through water before being inhaled, offering a smoother experience.
Q: Is smoking hookah safer than cigarettes?
A: No. While the water may cool the smoke, it does not remove harmful chemicals. Hookah smoke still contains nicotine, carbon monoxide, and other toxins. Always smoke responsibly.
Q: What’s the legal age to purchase hookah products?
A: You must be at least 21 years old in the U.S. (or your local legal age) to purchase or use tobacco or nicotine products, including hookah.
Product & Usage
Q: What do I need to start using a hookah?
A: Basic components include:
– Hookah pipe
– Bowl
– Hose
– Water base
– Shisha tobacco
– Charcoal
– Foil or heat management device (HMD)
– Tongs and wind cover (optional)
Q: How do I set up a hookah?
A:
- Fill the base with water until the downstem is submerged about 1–2 inches.
- Pack the bowl with shisha (not too tight).
- Cover the bowl with foil or place an HMD.
- Light charcoal until fully glowing.
- Place charcoal on top and inhale gently through the hose.
Q: How long does a hookah session last?
A: Typically 45 minutes to 1.5 hours depending on setup and smoking frequency.
Shisha Tobacco
Q: What flavors do you offer?
A: We carry a wide variety including fruit, mint, dessert, exotic mixes, and seasonal blends. View our flavor collection.
Q: Does shisha contain nicotine?
A: Yes, unless specifically labeled as nicotine-free or herbal. Always check the product description before buying.
Q: How should I store my shisha tobacco?
A: Store it in an airtight container in a cool, dark place. Avoid heat or direct sunlight to maintain moisture and flavor.
Shipping & Orders
Q: Do you ship internationally?
A: Yes, we ship to select countries. Visit our Shipping & Returns Policy for details and restrictions.
Q: How long does shipping take?
A: Orders are processed in 1–2 business days. Delivery times vary based on your location and chosen shipping method.
Q: Is it legal to ship hookah products to my area?
A: Laws vary by location. Please ensure you comply with local tobacco laws. We reserve the right to cancel restricted orders.
Returns & Support
Q: What is your return policy?
A: We accept returns on unused items within 14 days. Used products cannot be returned. See our Return Policy for more info.
Q: My item arrived damaged. What should I do?
A: Contact us within 48 hours of delivery with photos of the damage. We'll resolve the issue as quickly as possible.
Q: How can I reach customer service?
A: Email us at info@myhookah.ca or use our contact form. We usually respond within 24 business hours.