Due to the current high volume of orders, we are experiencing brief delays with some shipments. Most orders should ship within the purchased shipping rate, namely 1 to 5 business days for Expedited and 1 to 2 business days for XpressPost. Delays should not go a day or 2 beyond the purchased shipping rate. Once your order has shipped, tracking information will be sent to you via email provided during checkout. After you receive this tracking number allow 24 hours for it to appear in Canada Post system. We apologize for any inconvenience.
PS: We only ship with Canada Post. Some scammers are calling customers claiming that they need to pay extra to receive their shipment. THIS IS SCAM. Do NOT respond. You never have to pay anything after placing your online order except if you are outside Canada and require to pay import tax.
Shipping rates within the Canada can be obtained by visiting Canada Post using our source postal code K1B5N3. We offer FREE shipping on all orders over $175 (before tax and after applying the discount coupon if one is available). This applies to Ontario and Quebec. Free shipping over $200 for other provinces excluding NT, YK and NU which required purchases over $225 to qualify for free shipping. We offer Expedited (1 to 7 Business Days) and Xpresspost (1 to 2 business days).
Orders generally ship within 1 to 2 business days; however some orders may take up to 5 days. If one or more items are unavailable at the time the order is placed, the entire order will be placed on backorder until we receive the missing item(s) in stock. You are responsible for checking the status of your order. MyHookah.ca will contact you if your order will be on backorder for more than one week.
MyHookah.ca reserves the right to charge more shipping fees and bill client the difference if the website shipping estimate is not close (+/- $2) to the actual shipping cost calculated after order is placed. If client refuses to pay the difference we will cancel the order and give full refund back.
All returns must be shipped back to MyHookah.ca within 30 days of receipt. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid by the customer. There is a 15% restocking fee to cover the handling and processing costs. If you need to do a return, either email us at firstname.lastname@example.org to obtain a return authorization and the proper address to use for your return. If you are paying for the return shipment you do not need an authorization.
In case of Postal strike, MyHookah.ca cannot guarantee XpressPost deliveries and will refund the difference between XPressPost and Expedited difference. MyHookah.ca will not refund the cost of items or cancel any shipped orders due to delay cause by Canada Post strike.
We will fully refund an order if the items are not in stock. If a single item is not in stock we will refund the cost of the missing items once the buyer confirms he received his package. If any other items missing or broken, we will replace or refund along with the missing item(s) refund.
We will fully refund an order if it is cancelled withing 24 hours from order date. If cancelled after 24 hours we will charge 10% of total order to cover for restocking and handling fees.
Can you send me a tracking number?
We will send you a notification and tracking number via email when we ship your order, or you will receive one from out shipper who is Canada Post in most cases. If you haven't received this email, it's probably that we haven't shipped your order yet. It's also possible that the notification email has been trapped by a spam filter or landed in your spam folder. Please look there. You can avoid this problem by adding our email address email@example.com to your email address book.
How do I track my order?
Go to www.canadapost.ca and track your order there, using the tracking number provided to you by email.