Shipping & Returns

 Shipping Policy

 Shipping rates within the Canada can be obtained by visiting Canada Post using our source postal code K1B5N3. We offer FREE shipping on all orders over $175 (before tax and after applying the discount coupon if one is available). This applies to Ontario and Quebec. Free shipping over $200 for other provinces excluding NT, YK and NU which required purchases over $225 to qualify for free shipping. We offer Expedited (1 to 7 Business Days) and Xpresspost (1 to 2 business days).

Orders generally ship within 1 to 2 business days; however some orders may take up to 5 days. If one or more items are unavailable at the time the order is placed, the entire order will be placed on backorder until we receive the missing item(s) in stock. You are responsible for checking the status of your order. MyHookah.ca will contact you if your order will be on backorder for more than one week.

MyHookah.ca reserves the right to charge more shipping fees and bill client the difference if the website shipping estimate is not close (+/- $2) to the actual shipping cost calculated after order is placed. If client refuses to pay the difference we will cancel the order and give full refund back.

Return Policy

All returns must be shipped back to MyHookah.ca within 30 days of receipt. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid by the customer. There is a 15% restocking fee to cover the handling and processing costs. If you need to do a return, either email us at info@myhookah.ca to obtain a return authorization number and the proper address to use for your return. 

Refund Policy

We will fully refund an order if the items are not in stock. If a single item is not in stock we will refund the cost of the missing items once the buyer confirms he received his package. If any other items missing or broken, we will replace or refund along with the missing item(s) refund. 

Cancellation Policy

We will fully refund an order if it is cancelled withing 24 hours from order date. If cancelled after 24 hours we will charge 10% of total order to cover for restocking and handling fees.

Can you send me a tracking number?

We will send you a notification and tracking number via email when we ship your order, or you will receive one from out shipper who is Canada Post in most cases. If you haven't received this email, it's probably that we haven't shipped your order yet. It's also possible that the notification email has been trapped by a spam filter or landed in your spam folder. Please look there. You can avoid this problem by adding our email address info@myhookah.ca to your email address book.

How do I track my order?

Go to www.canadapost.ca and track your order there, using the tracking number provided to you by email.