Shipping & Returns

Shipping Policy

Shipping rates within the Canada can be obtained by visiting www.canpar.com using our postal code K1T3K5. We offer FREE shipping on all orders over $150 (before tax)

Orders generally ship within 1 to 3 business days; however some orders may take up to 5 days. If one or more items are unavailable at the time the order is placed, the entire order will be placed on backorder until we receive the missing item(s) in stock. You are responsible for checking the status of your order. MyHookah.ca will contact you if your order will be on backorder for more than one week.

Return Policy

All returns must be shipped back to MyHookah.ca within 30 days of receipt. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid by the customer. There is a 10% restocking fee to cover the shipping and processing costs. If you need to do a return, either email us at sales@myhookah.ca to obtain a return authorization number and the proper address to use for your return.

Can you send me a tracking number?

We will send you a notification and tracking number via email when we ship your order. If you haven't received this email, it's probably that we haven't shipped your order yet. It's also possible that the notification email has been trapped by a spam filter or landed in your spam folder. Please look there. You can avoid this problem by adding our email address sales@myhookah.ca to your email address book.

How do I track my order?

Simply click on My Account at the top of the site and log in if requested. Under Previous Orders, click the View button next to the order to see its current status.